Helpful Resources

What types of support services are available for international students?

International Student Hotline:

1300 363 079 — Monday to Friday 8 am to 6 pm

Information and advice for pre-departure and arrival

  • Most international student support units provide information to simplify the process of moving to Australia, which may include:
  • Advice on travel arrangements, student visas, Overseas Student Health Cover (OSHC) and banking
  • Information about airport pick-up
  • Help with organising accommodation
  • Information about the institution, nearby tourist attractions and life in Australia.

Orientation and study preparation programs

  • Every institution runs an orientation program for newly arrived international students.
  • Orientation programs are usually held a couple of weeks before the start of the semester to give students a chance to settle in before classes begin.

Mentors and help from other students:

Some institutions also pair new international students with a senior student mentor, so they have someone to turn to for advice and support as they adjust to their studies in Australia.

Counselling services

Most institutions have qualified and experienced counsellors who offer international students free and confidential advice on personal, social and academic matters such as:

  • Culture shock
  • Depression, stress and anxiety
  • Relationship/family problems
  • Accommodation problems
  • Academic difficulties.

Source link: https://www.studiesinaustralia.com/studying-in-australia/why-study-in-australia/support-services#1